Privacy Policy

Open Trail Data Protection and Security Policy and Procedure

Reviewed by: Hannah Escott (Director) Date: 20th May 2019 Next review date: 20th May 2020


Statement and purpose of policy

  1. Open Trail (the Company) is committed to ensuring that all personal data handled by us will be processed according to legally compliant standards of data protection and data security.
  2. We confirm for the purposes of the data protection laws, that the Company is a data controller of the personal data in connection with  employment. This means that we determine the purposes for which, and the manner in which,  personal data is processed.
  3. The purpose of this policy is to help us achieve our data protection and data security aims by:
    1. notifying our staff of the types of personal information that we may hold about them, our customers, suppliers and other third parties and what we do with that information;
    2. setting out the rules on data protection and the legal conditions that must be satisfied when we collect, receive, handle, process, transfer and store personal data and ensuring staff understand our rules and the legal standards; and
    3. clarifying the responsibilities and duties of staff in respect of data protection and data security.
  4. We may amend this policy at any time, in our absolute discretion.
  5. For the purposes of this policy:
    1. Data protection laws means all applicable laws relating to the processing of Personal Data, including, for the period during which it is in force, the General Data Protection Regulation (Regulation (EU) 2016/679).
    2. Data subject means the individual to whom the personal data relates.
    3. Personal data means any information that relates to an individual who can be identified from that information.
    4. Processing means any use that is made of data, including collecting, storing, amending, disclosing, or destroying it.
    5. Special categories of personal data means information about an individual’s racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation and biometric data.

Data protection principles

  1. Staff whose work involves using personal data relating to others must comply with this policy and with the following data protection principles which require that personal information is:
    1. processed lawfully, fairly and in a transparent manner. We must always have a lawful basis to process personal data, as set out in the data protection laws. Personal data may be processed as necessary to perform a contract with the data subject, to comply with a legal obligation which the data controller is the subject of, or for the legitimate interest of the data controller or the party to whom the data is disclosed. The data subject must be told who controls the information (us), the purpose(s) for which we are processing the information and to whom it may be disclosed.
    2. collected only for specified, explicit and legitimate purposes. Personal data must not be collected for one purpose and then used for another. If we want to change the way we use personal data, we must first tell the data subject.
    3. processed only where it is adequate, relevant and limited to what is necessary for the purposes of processing. We will only collect personal data to the extent required for the specific purpose notified to the data subject.
    4. accurate and the Company takes all reasonable steps to ensure that information that is inaccurate is rectified or deleted without delay. Checks to personal data will be made when collected and regular checks must be made afterwards. We will make reasonable efforts to rectify or erase inaccurate information.
    5. kept only for the period necessary for processing. Information will not be kept longer than it is needed and we will take all reasonable steps to delete information when we no longer need it. For guidance on how long particular information should be kept, contact the Data Protection Officer, or request a copy of our Data retention policy.
    6. secure, and appropriate measures are adopted by the Company to ensure as such.

Who is responsible for data protection and data security?

  1. Maintaining appropriate standards of data protection and data security is a collective task shared between us and you. This policy and the rules contained in it apply to all staff of the Company, irrespective of seniority, tenure and working hours, including all employees, directors and officers, consultants and contractors, casual or agency staff, trainees, homeworkers and fixed-term staff and any volunteers (Staff).
  2. Questions about this policy, or requests for further information, should be directed to the Data Protection Officer.
  3. All Staff have personal responsibility to ensure compliance with this policy, to handle all personal data consistently with the principles set out here and to ensure that measures are taken to protect the data security. Managers have special responsibility for leading by example and monitoring and enforcing compliance. The Data Protection Officer must be notified if this policy has not been followed, or if it is suspected this policy has not been followed, as soon as reasonably practicable.
  4. Any breach of this policy will be taken seriously and may result in disciplinary action up to and including dismissal. Significant or deliberate breaches, such as accessing Staff or customer personal data without authorisation or a legitimate reason to do so, may constitute gross misconduct and could lead to dismissal without notice.

What personal data and activities are covered by this policy?

  1. This policy covers personal data:
    1. which relates to a natural living individual who can be identified either from that information in isolation or by reading it together with other information we possess;
    2. is stored electronically or on paper in a filing system;
    3. in the form of statements of opinion as well as facts;
    4. which relates to Staff (present, past or future) or to any other individual whose personal data we handle or control;
    5. which we obtain, is provided to us, which we hold or store, organise, disclose or transfer, amend, retrieve, use, handle, process, transport or destroy.
  2. This personal data is subject to the legal safeguards set out in the data protection laws.

What personal data do we process?

  1. We collect personal data about which:
    1. is provided by third parties, such as references or information from suppliers or another party that we do business with; or
    2. is in the public domain.
  2. The types of personal data that we may collect, store and use include records relating to:
    1. home address,contact details and contact details for next of kin;
    2. recruitment (including  application form or curriculum vitae, references received and details of  qualifications);
    3. pay records, national insurance number and details of taxes and any employment benefits such as pension and health insurance (including details of any claims made);
    4. telephone, email, internet, fax or instant messenger use;

Sensitive personal data

  1. We may from time to time need to process sensitive personal information (sometimes referred to as ‘special categories of personal data’).
  2. We will only process sensitive personal information if:
    1. we have a lawful basis for doing so
    2. one of the following special conditions for processing personal information applies:
      1. the data subject has given explicit consent.
      2. the processing is necessary for the purposes of exercising the employment law rights or obligations of the Company or the data subject.
      3. the processing is necessary to protect the data subject’s vital interests, and the data subject is physically incapable of giving consent.
      4. processing relates to personal data which are manifestly made public by the data subject.
      5. the processing is necessary for the establishment, exercise, or defence or legal claims; or
      6. the processing is necessary for reasons of substantial public interest.
  3. Before processing any sensitive personal information, Staff must notify the Data Protection Officer of the proposed processing, in order for the Data Protection Officer to assess whether the processing complies with the criteria noted above.
  4. Sensitive personal information will not be processed until the assessment above has taken place and the individual has been properly informed of the nature of the processing, the purposes for which it is being carried out and the legal basis for it.
  5. Our privacy notice sets out the type of sensitive personal information that we process, what it is used for and the lawful basis for the processing.

Accuracy and relevance

  1. We will:
    1. ensure that any personal data processed is up to date, accurate, adequate, relevant and not excessive, given the purpose for which it was collected.
    2. not process personal data obtained for one purpose for any other purpose, unless you agree to this or reasonably expect this.
  2. If you consider that any information held about you is inaccurate or out of date, then you should tell the Data Protection Officer. If they agree that the information is inaccurate or out of date, then they will correct it promptly. If they do not agree with the correction, then they will note  comments.

Storage and retention

  1. Personal data (and sensitive personal information) will be kept securely in accordance with our Information Security Policy. 
  2. The periods for which we hold personal data are contained in our privacy notices.
    1. You have a number of other rights in relation to  personal data. You can require us to:

Data security

  1. We will use appropriate technical and organisational measures to keep personal data secure, and in particular to protect against unauthorised or unlawful processing and against accidental loss, destruction or damage.
  2. Maintaining data security means making sure that:
    1. only people who are authorised to use the information can access it;
    2. where possible, personal data is pseudonymised or encrypted;
    3. information is accurate and suitable for the purpose for which it is processed; and
    4. authorised persons can access information if they need it for authorised purposes.
  3. By law, we must use procedures and technology to secure personal information throughout the period that we hold or control it, from obtaining to destroying the information.
  4. Personal information must not be transferred to any person to process (eg while performing services for us on or our behalf), unless that person has either agreed to comply with our data security procedures or we are satisfied that other adequate measures exist.
  5. Security procedures include:
    1. Any desk or cupboard containing confidential information must be kept locked.
    2. Computers should be locked with a strong password that is changed regularly or shut down when they are left unattended and discretion should be used when viewing personal information on a monitor to ensure that it is not visible to others.
    3. Data stored on CDs or memory sticks must be encrypted or password protected and locked away securely when they are not being used.
    4. The Data Protection Officer must approve of any cloud used to store data.
    5. Data should never be saved directly to mobile devices such as laptops, tablets or smartphones.
    6. All servers containing sensitive personal data must be approved and protected by security software.
    7. Servers containing personal data must be kept in a secure location, away from general office space.
    8. Data should be regularly backed up in line with the Company’s back-up procedure.
  6. Telephone Precautions. Particular care must be taken by Staff who deal with telephone enquiries to avoid inappropriate disclosures. In particular:
    1. the identity of any telephone caller must be verified before any personal information is disclosed;
    2. if the caller’s identity cannot be verified satisfactorily then they should be asked to put their query in writing;
    3. do not allow callers to bully you into disclosing information. In case of any problems or uncertainty, contact the Data Protection Officer.
  7. Methods of disposal. Copies of personal information, whether on paper or on any physical storage device, must be physically destroyed when they are no longer needed. Paper documents should be shredded and CDs or memory sticks or similar must be rendered permanently unreadable.

Data impact assessments

  1. Some of the processing that the Company carries out may result in risks to privacy.
  2. Where processing would result in a high risk to Staff rights and freedoms, the Company will carry out a data protection impact assessment to determine the necessity and proportionality of processing. This will include considering the purposes for which the the activity is carried out, the risks for individuals and the measures that can be put in place to mitigate those risks.

Individual responsibilities

  1. Individuals who have access to personal data are required:
    1. to access only personal data that they have authority to access and only for authorised purposes;
    2. not to disclose personal data except to individuals (whether inside or outside of the Company) who have appropriate authorisation;
    3. to keep personal data secure (eg by complying with rules on access to premises, computer access, including password protection, and secure file storage and destruction);
    4. not to remove personal data, or devices containing or that can be used to access personal data, from the Company’s premises without adopting appropriate security measures (such as encryption or password protection) to secure the data and the device; and
    5. not to store personal data on local drives or on personal devices that are used for work purposes.


  1. We will provide training to all individuals about their data protection responsibilities as part of the induction process and at regular intervals thereafter.
  2. Individuals whose roles require regular access to personal data, or who are responsible for implementing this policy or responding to subject access requests under this policy will receive additional training to help them understand their duties and how to comply with them.

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